Privacy policy
We only collect what we need to answer your enquiry and play your event. We never sell it. Last updated 27 October 2026.
Who we are
The Other Country is a live country band based in Leicester. We're responsible for the personal information described here. You can reach us at band@theothercountry.co.uk or on WhatsApp at 07404 745302.
What we collect
- What you send us when you enquire or book: your name, email address, phone number and the details of your event.
- Messages you send us by email, Facebook Messenger or WhatsApp, along with your name and number as those services show them to us.
- Booking and payment records, such as invoices and deposits.
- Videos and posts the band itself makes and publishes to its own TikTok, Facebook and Instagram accounts through our private management tool. That tool does not collect information about other people's accounts.
- Anonymous website statistics from Google Analytics and the Meta Pixel, which use cookies to show us how people find and use this site.
How we use it
- To reply to you, check our availability and quote for your event.
- To organise and play your booking, and to send invoices.
- To keep a record of our conversations so nothing about your event gets lost.
- To understand how the website is used, so we can improve it.
We use your details because you've asked us to get in touch or to play your event, and to keep the financial records the law requires. We don't send marketing unless you've asked us to.
Who else handles it
We use a few trusted services to run the band: our web and email host; Meta, for WhatsApp, Facebook and Instagram messages; and Google, for website statistics. They process information for us under their own privacy terms. We never sell or rent your details to anyone.
How long we keep it
Enquiry details and messages are kept for up to three years after we last hear from you, so we can pick things up if you book again. Invoices and payment records are kept for six years because HMRC requires it. After that they're deleted.
Your rights, and deleting your data
You can ask to see the information we hold about you, have it corrected, or have it deleted. To ask, email band@theothercountry.co.uk or send "delete my data" on WhatsApp to 07404 745302. We'll do it within 30 days and confirm when it's done, except for records we have to keep by law.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.